Shipping Policy
This Shipping Policy applies to all purchases made through i-sculpture.com operated by ATELIER VENEZIA SRL / Altman Atelier Venezia (“Company,” “we,” “our,” or “us”).
Because many of our creations are handmade, artistic, limited edition, or custom-produced, shipping and production timelines may vary.
1. Order Processing
Orders are processed after payment confirmation.
Processing times depend on the nature of the product purchased, including:
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Ready-to-ship items
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Handmade jewelry
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Limited editions
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Custom-made or commissioned artworks
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Large sculptures or installation pieces
Estimated production and preparation times may vary from a few business days to several weeks depending on complexity and availability.
Customers will be informed if extended production time is required.
2. Shipping Methods
We work with trusted international shipping providers and luxury logistics partners, including services such as:
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DHL
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FedEx
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UPS
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Specialized art and jewelry couriers
Shipping methods are selected based on the nature, value, and destination of the product.
All valuable shipments may require signature confirmation upon delivery.
3. International Shipping
We ship internationally to many countries worldwide.
International customers are responsible for:
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Import duties
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Customs fees
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Local taxes
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VAT or other governmental charges
These charges are determined by the destination country and are not included in product or shipping prices unless explicitly stated.
Customs procedures may cause delays beyond our control.
4. Shipping Time Estimates
Estimated shipping times are provided for guidance only and are not guaranteed.
Delivery times may vary depending on:
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Production schedules
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Product customization
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International customs clearance
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Carrier delays
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Weather conditions
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Global logistics disruptions
The Company is not liable for delays caused by third-party carriers or events outside our control.
5. Tracking Information
When available, tracking information will be provided once the shipment has been dispatched.
Some high-value artistic shipments or special courier services may require direct coordination with the customer.
6. Packaging and Insurance
We take great care in packaging all artworks, sculptures, jewelry, and luxury objects.
Where appropriate, shipments may include:
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Protective luxury packaging
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Certificates of authenticity
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Insured shipping coverage
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Specialized art transportation materials
Insurance coverage may vary depending on the shipping provider and destination.
7. Risk of Loss
Ownership and risk of loss transfer to the customer upon delivery to the shipping address provided during checkout.
Customers are responsible for ensuring that shipping information is accurate and complete.
8. Incorrect Addresses
If incorrect shipping information is provided by the customer, additional shipping charges or delays may occur.
We are not responsible for lost shipments resulting from incorrect addresses supplied by the customer.
9. Damaged Shipments
If your shipment arrives damaged:
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Retain all original packaging
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Take clear photographs of the package and product
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Contact us within 7 days of delivery
Please send all claims to:
Failure to report shipping damage promptly may affect claim eligibility.
10. Large Sculptures and Special Installations
Large sculptures, installations, and monumental artworks may require:
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Custom shipping arrangements
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Crating and freight handling
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Installation coordination
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Additional insurance and logistics services
Separate shipping agreements may apply for these projects.
11. Delivery Refusal
If a shipment is refused without prior written agreement:
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Shipping costs
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Return shipping fees
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Customs charges
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Insurance costs
may be deducted from any approved refund or credit.
12. Contact Information
For shipping questions or delivery support, please contact:
ATELIER VENEZIA SRL
Vicenza, Italy
Email: info@altmanisculpture.com